Last Updated: January 2026   |   Your data is fully protected — 499 never sells your information to third parties.
Privacy Policy

499's Privacy Policy — Your information is completely safe with us

Everything you share with 499 — your name, ID documents, or financial details — is stored with the highest level of security. We believe privacy is a fundamental right, which is why this policy is written in clear, plain language.

Introduction & Scope

By using the 499.vin website and related services, you agree to this Privacy Policy. 499 is committed to providing a safe and trusted gaming environment for players in Bangladesh. Protecting your privacy is not just a legal obligation — it is our ethical commitment.

This policy applies to: the 499.vin website, use of the site on mobile browsers, communication with customer support, and any other digital channel associated with 499.

You do not need to be a legal expert to understand this policy. We have deliberately used plain language so you can read and follow it entirely on your own.

What types of information do we collect?

499 only collects information that is strictly necessary. No unnecessary data is ever requested.

Data Type Example Why it is collected
Identity Information Name, date of birth, NID number KYC verification and age confirmation
Contact Information Mobile number, email address Account registration and communication
Financial information Mobile banking number, transaction history Deposit & Withdrawal Process
Device Information IP address, browser type, device model Security & Fraud Prevention
Gaming information Game history, bet amounts, bonus usage Service Improvement & Responsible Gaming

How is information collected?

499 collects information in the following ways:

  • Directly from you: Through registration, KYC uploads, deposit and withdrawal requests, and support interactions.
  • Automatically: Cookies, log files, and browser data are collected automatically when you use the site.
  • Via third parties: Limited information may be received from payment providers and identity verification services.

499 never collects your data without consent and never retains information beyond what is strictly necessary.

How is your information used?

499 uses the data it collects solely for the following purposes:

  • To create, verify, and manage your account
  • To process deposits and withdrawals
  • To complete KYC and age verification
  • To detect fraud, money laundering, and duplicate accounts
  • To offer promotions and bonuses tailored to your preferences
  • To support platform improvements and bug fixes
  • To monitor responsible gaming and provide assistance when needed
  • To comply with legal obligations

499 never sells your data to advertisers or uses it for unsolicited marketing purposes.

Who is your information shared with?

499 never sells your data. However, it may be shared in the following limited circumstances:

  • Payment Providers: Only the information necessary to process transactions is shared with mobile banking and e-wallet providers.
  • KYC verification services: Required documents may be shared with authorized service providers for identity verification.
  • Government Authorities: Data may be disclosed to authorities when required by law or court order.
  • Anti-fraud system: Limited data may be shared with fraud prevention systems.

All of our third-party partners are bound by strict confidentiality agreements. They are not permitted to use your data for their own purposes.

How is your information kept secure?

499 follows the highest industry standards to protect your information. Our security measures include:

  • SSL/TLS encryption: All data sent to and received from the site is encrypted with 256-bit SSL.
  • Database Encryption: Stored sensitive data is kept in encrypted form.
  • Firewall & IDS: Advanced firewalls and intrusion detection systems are active 24/7.
  • Two-Factor Authentication (2FA): Additional verification is required for sensitive actions.
  • Regular Security Audits: Independent experts conduct regular security audits.
  • Restricted Access: Only authorized staff can access information on a need-to-know basis.

Please note that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Cookie policy

499 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

  • Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled.
  • Functional cookies: Used to remember your language settings and preferences.
  • Analytics Cookies: Used to understand which parts of the site are most frequently visited.

You can block cookies from your browser settings, though some site features may not function properly.

Data Retention Period

499 does not retain your data beyond what is necessary. Our general policy is:

  • All data is retained for as long as your account remains active.
  • Even after account closure, financial records may be retained for up to 5 years due to legal obligations.
  • KYC documents are generally retained for 5 years.
  • Customer service communication history may be retained for up to 1 year.
  • Retention periods may be extended to meet legal requirements.

Once the required retention period ends, your data is securely deleted or anonymized.

Minor Protection

499 is strictly prohibited for anyone under 18. We never knowingly collect data from minors.

If a minor creates an account and we become aware of it, that account and all associated data will be deleted immediately. If you believe your child is using 499, please contact support right away.

Policy Changes

499 may update this Privacy Policy as needed. Users will be notified in advance of any significant changes. Continued use of the platform after any update constitutes acceptance of the revised policy.

The date of the most recent update is always displayed at the top of the page.

Your Data Protection Rights

You are in full control of your personal information at 499

Right to Access Your Data

Contact support to request details about what information 499 holds about you. We will respond within 30 days.

Right to Rectification

You may request corrections to any inaccurate or outdated information. Changes to name or date of birth after KYC verification require additional verification.

Right to Erasure

After closing your account, you may request deletion of your data beyond what is required by applicable legal retention periods.

Right to Restrict Processing

You may request that the processing of your data be restricted in certain circumstances.

Right to Data Portability

You may request a copy of your account data in a structured format.

Right to object

You may object to marketing communications or certain types of data processing.

Contact support to exercise your rights: [email protected]

Why 499Does - have a separate privacy policy?

How seriously we protect your data in practice, not just on paper

End-to-end encryption

Every data transfer on the site is protected with 256-bit SSL encryption — the same level of security used by banks.

Never Sold to Third Parties

499 never sells your data to advertisers or data brokers — that is a firm, non-negotiable policy.

Policy in Plain English

Written in plain, straightforward English rather than complex legal language — so every user can read and understand it on their own.

User Controls

You are in control of your own data — view it, correct it, or request its deletion.

Regular Audits

Third-party security experts regularly audit 499's data protection systems.

Rapid Response Team

For any data security concerns, the 499 support team is available 24/7 to help.

Privacy FAQ

Most Frequently Asked Questions by Users

499 only stores your mobile banking number as a withdrawal destination. Full PINs, passwords, and personal financial credentials are never stored. Transaction logs are retained for a limited period in compliance with financial regulations.

Your NID copy is stored on encrypted servers and used solely for KYC verification. Only authorized personnel have limited access to it. It is never shared with third parties. In the event of a security breach, you will be notified immediately.

Closing your account disables active access to your data. However, transaction history and KYC records must be retained for up to 5 years by law under financial regulations. After that period, all data is securely deleted.

Yes. If a security breach ever occurs that may affect your data, 499 will notify you as quickly as possible through your registered contact method — detailing what happened, what type of information was affected, and what steps are being taken.

Yes, but only for specific purposes. Gaming history is stored primarily to: ensure responsible gaming (detect unusual behavior), prevent fraud, and correctly apply your bonuses and promotions. This information is never shared with any third party.

Trusted 499Join us on - today

Your privacy is our priority. Rest assured — every piece of information you share with 499 is fully protected. Register today and start gaming on a platform you can trust.

Read more: Terms and Conditions  |  Responsible Gaming  |  About Us

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